JJLive Privacy Policy — How We Store, Use & Protect Your Data

JJLive only collects data that is genuinely necessary to provide our services. We do not ask for unnecessary information. The types of data collected are outlined in the table below:

The information you provide is used only for specific, defined purposes — nothing else. Here is how JJLive uses your data:

• Completing account registration and identity verification.
• Processing deposits, withdrawals, and bonuses.
• Providing customer support and resolving issues.
• Detecting and preventing fraudulent activity.
• Keeping responsible gaming tools active.
• Compliance with international AML (Anti-Money Laundering) regulations.
• Personalising your platform experience based on your preferences.
• Keeping you informed about important updates and promotions (with consent only).

Your separate consent is required for marketing or promotional communications. You may withdraw this consent at any time — through your account settings or by contacting support.

JJLive's server infrastructure is built to international security standards. Here's what we do to keep your data safe:

• All personal data is stored in encrypted form — nothing is kept as plain text on our servers.
• Passwords are stored as cryptographic hashes — no JJLive employee can ever view your actual password.
• Database access is strictly controlled — only authorized staff can view specific data.
• Regular security audits and penetration testing are conducted.
• Backup systems are secure and encrypted — there is no risk of data loss.

How long is data retained? Data for active accounts is kept for as long as the account is in use. Once an account is closed, any data required to meet legal obligations is retained for a minimum of 5 years, after which it is permanently deleted.

JJLive does not sell your data or share it for advertising purposes. However, in certain limited circumstances, specific information may need to be disclosed:

• Payment Processors: The necessary payment reference is shared with bKash, Nagad, or Rocket to process your transaction — but they cannot see your full profile.
• Game Provider: Game session data technically passes through the game provider's servers, but they do not receive your personal identity.
• Law Enforcement: JJLive is legally obligated to disclose data when required by a court order or applicable law. This is a condition of our international license.
• AML Monitoring: In cases of suspected money laundering, information is disclosed to the relevant authorities — this is a legal obligation.

Outside of these circumstances, JJLive will not share your information with any other party for any reason. Sharing data with advertising companies, data brokers, or any commercial third party is strictly prohibited under JJLive's policies.

Cookies are small files that a website places in your browser. JJLive uses only essential cookies — there are no tracking cookies for advertising purposes.

• Essential cookies: Maintaining login sessions and storing security tokens — the site cannot function properly without these.
• Performance Cookies: Used to identify slow-loading areas of the site — data is collected entirely anonymously with no personal identifiers.
• Preference cookies: To remember your language or theme preferences.

You can disable cookies at any time through your browser settings. Note that disabling essential cookies may cause login issues. Most modern browsers include easy-to-use cookie management options.

As a JJLive member, you have important rights over your own data. To exercise any of these rights, please contact our support team.

JJLive's services are for users aged 18 and above only. Collecting data from or providing services to minors is strictly prohibited under our policy.

• Date of birth is verified at registration, and any application showing an age below 18 is automatically rejected.
• Age is conclusively verified during the KYC process using your National ID.
• If it is proven that a minor has registered using false information, the account will be closed immediately.
• If a parent suspects their child is using JJLive, please contact our support team immediately.

JJLive updates this Privacy Policy when necessary. For significant changes, members will be notified in advance by email or SMS — surprising anyone with sudden policy changes is not our intent.

The date of any changes will be shown under the "Last Updated" section at the top of this page. Continued use of the site after any changes are made will be considered acceptance of the updated policy.

If you have any questions, concerns, or requests to exercise your rights regarding our Privacy Policy, please get in touch. We aim to respond within 3 business days.

• Email: support@jjlive.best
• Live Chat: Available 24/7 in the bottom-right corner of the site
• Language: Support available in both Bengali and English

To file a privacy complaint, send an email with "Privacy Complaint" in the subject line — these emails are handled on a priority basis.

In the digital age, personal data is a valuable asset. Many platforms exploit it for their own benefit — serving ads, selling data, or sharing it with third parties. JJLive has taken a different path. From day one, we have held to a single principle: member data exists only to serve the member.

Many people in Bangladesh are hesitant to share personal information on online platforms — and that hesitation is entirely understandable. Many sites collect data without clearly explaining what they do with it. JJLive operates differently. On this page, you have read exactly what data we collect, why we collect it, and how we store it. That transparency is what JJLive stands for.

Many members have concerns about payment security. If you provide your bKash number, can anyone else see it? The answer is no. Payments in JJLive's system are processed directly through the mobile banking gateway, and your mPIN or payment password is never stored in JJLive's database. Only the transaction reference number is retained — and even that is stored in encrypted form.

Questions about the KYC process come up often. Is it safe to send a photo of your National ID? At JJLive, yes. These documents are stored in encrypted storage, and once verified, general access to them is restricted. Only authorised staff can view them in the event of a dispute or legal requirement, and every access is logged.

Many members ask: does JJLive send ads to my phone? Not without your consent. During registration, you are asked separately whether you wish to receive promotional messages. If you change your mind later, you can opt out at any time from your account settings. JJLive never sends messages without permission.

Adhering to international standards is something JJLive takes pride in. The core principles of GDPR — lawfulness of data collection, purpose limitation, data minimization, accuracy, storage limitation, and integrity & confidentiality — are all upheld by JJLive. Members in Bangladesh receive the same highest level of data protection as users in Europe.

To be clear — JJLive does review your gaming history, but solely for your benefit. Responsible Gaming Tools operate based on this history: if a concerning shift in someone's betting pattern is detected, the system will issue an alert. This data is never used for any other purpose.

Simply put, JJLive's privacy policy comes down to one thing: your data belongs to you. We use it solely to provide you with our services — nothing more. Upholding that commitment is our highest priority.